support
Help with your integration
Stuck on auth, rate limits, or unexpected scores? Most answers live in the API reference. For anything else, send a request ID (x-request-id header) and we can pull it from the logs.
contact
One inbox.
Real humans.
Updated May 12, 2026
We don't run a ticket system or a chatbot. Email hi@siftfy.io and a person reads it. Most messages get a reply within one business day.
sales
Volume, dedicated, on-prem
Past the limits on our Pro plan? Need dedicated capacity, an SLA, or self-hosted inference? Tell us your volume and timeline.
Email sales →security
Vulnerability disclosure
Found something? We take responsible disclosure seriously. Email a short repro; we'll confirm receipt within 48 hours.
Disclose →press
Press & partnerships
Writing about spam, content moderation, or developer tools? We're happy to talk on background or on the record.
Email press →What should I include when I contact Siftfy?
Which inbox should I use for support?
Use hi@siftfy.io for support. Include your account email, the endpoint you called, and any x-request-id value from the API response so we can trace the request quickly.
What should I send for volume or dedicated capacity?
Send your expected monthly volume, peak requests per minute, region needs, and whether you need a dedicated deployment, SLA, or procurement paperwork.
How should I report a security issue?
Email a short reproduction, impact summary, affected route or endpoint, and contact details. We confirm receipt within 48 hours and coordinate disclosure from there.